The Role: Business Analyst 

  Location: Portugal 

  Type: Contract 

  Duration: 6+ months 

  Start Date: Asap

Global Telecoms & Technology service provider requires an experienced Business Analyst to join their Managed Service team to assist in the delivery of a world class service for their customers

Engage with divisional managers to understand the needs of each area of the business and the organisation as a whole

Work with external stakeholders to understand and investigate feedback into the service/function/product provided

Use data modelling practices to analyse findings and create suggestions for strategic & operational improvements/changes

Identify the processes and information technology required to introduce recommendations

Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary

Skills & Experience:

Minimum 4 years IT & Telecom industry knowledge

ITIL Foundation

Strong customer relationship & management skills

In depth experience of data modelling (MS Office)

Fluent English (written & oral)

To apply for this role please forward your CV in the first instance